"End the practice of awarding business on the basis of price tag. Instead, minimize total cost."
- Point 4 in Dr. W. Edwards Deming’s 14 Points for Management
At B&M Machine meeting or exceeding customer expectations is our main goal. We providing high quality service built on long term relationships and honest communication. We find this often allows us to anticipate problems before they occur and meet customers' needs in a proactive way.
Cost vs Price
The quality of the relationships we build with our customers often mean we can provide them the lowest cost service -- even when we may not be the cheapest priced vendor.
What do we mean by cost vs. price? By price we mean the upfront number that will be on the purchase order in dollars and cents.
However, when we talk about cost we consider all the different aspects of the manufacturing process that affect the bottom line along the way.
It can be worth investing in a slightly higher initial price when it leads to a lower overall long term cost. Here's how we look at cost:
Quality
Quality is a huge factor in the overall cost of a product. Poor quality components can lead to productions delays, increased MRO costs, and product failure. Oftentimes these costs will completely outweigh the initial price of a part. We recognize this and put quality at the center of everything we do.
We employ experienced machinists on high precision CNC equipment. We check every part for quality to make sure the parts going out the door are to the print and fit for use from day one.
In the rare event when mistakes do happen, we stand by our work. If you have an issue with a part you receive from B&M, we will work to make it right as quickly as possible. As our former President, Richard Bing, would say "We all know we're going to make mistakes from time-to-time. Its what you do after that that matters."
On Time Delivery
We know delivery deadlines are often make or break for many of our customers. We understand we are often one link in an important supply chain. We deliver to our customers on time, so they can deliver to their customers on time.
In the rare event of a delayed delivery, we communicate proactively with our customers to reduce the impact on them as much as possible.
Blanket Delivery
Blanket delivery is a key tool that allows us to reduce both cost and price for our customers.
Using demand forecasts and long term (6-12 month) purchase orders, we are able to lock in lower annual prices for our customers and anticipate demand requirements. This reduces costs and improves deliveries -- a true win-win for both B&M and our customers.
Knowledge
We have years of experience providing customers feedback and insight into the machining process. We can take ideas from napkin drawings to prototypes to production runs. We can also sometimes provide suggestions for improvement in the production of already existing products
Our deep knowledge of manufacturing has saved our customers thousands of dollars by offering design improvements that reduce costs over the long term.
Relationships
Our strong relationships with our customers are the foundation of everything we do. We are a family owned small business and pride ourselves on knowing all our customers on a first name basis. We are proud that many of our relationships with our customers go back for years or even decades. When we work with a new customer, this is the kind of long term relationship we seek to build. We know we are an important part of our customers' supply chains, and we take that responsibility seriously.
We want our customers to feel like B&M is their machine shop and that we are with them for the long term.
If you’d like to learn more about us, get in touch. We look forward to learning how we can help you.